Delete your account

How to delete it

Sign in and open app.posty.so/account/delete — it is the Delete account row in the account menu at the bottom of the sidebar. The page lists what goes and what stays, you type your own email address to confirm, and the deletion happens immediately. There is no waiting period and no way back.

If you cannot sign in, that is a sign-in problem rather than a deletion one: every account has a way in — an emailed link, Google, or Apple. Get back in first, then delete.

Two things that stop a deletion

The page refuses, and says which, in exactly two cases:

• We still owe you money. Deleting your account removes the bank details we would pay it to, so we will not let a deletion strand a payout. The page names the amount. Wait for it to settle, or ask us to cancel it.
• A collaboration is in progress. A brand is waiting on work you agreed to deliver. Finish it or cancel it with the brand first.

Both are things you can clear. Neither is a way of holding on to your account.

What is deleted

• Your login: email address, name, profile picture, LINE user id, language and time zone.
• Your creator profile: display name, gender, birth year, region, phone number, languages, categories, formats, rate and capacity answers, chat channel and handle.
• Your connected social accounts and everything read from them — handles, follower and post counts, views, engagement rate, audience breakdown — together with the baselines and matching vectors derived from them. You disappear from search and from every brand's shortlist.
• Your bank details: bank code, account number and account holder name, and every saved payout method.
• Your campaign work: applications and pitches, the messages you wrote, the drafts you submitted, and your training records.
• The photographs of receipts you uploaded and the invoice data read from them.
• Your sign-in links, app session tokens and push notification tokens, and the Apple, Google or LINE identity attached to the account. Signing in again with the same Google or Apple account creates a new, empty Posty account; it does not bring this one back.

What we keep, and why

Some records are accounting, tax and contract records that Taiwanese law requires us to retain, and deleting them is not something we are allowed to do on request. Google Play permits exactly this, for "security, fraud prevention or regulatory compliance", provided we say so here. These survive the deletion of your account:

• Payout and ledger records — payout lines with their gross, withholding, health-insurance and net amounts, the double-entry ledger entries behind them, and the bank batch a transfer went out in.
• Tax documents — the labour-income and withholding statements (勞報單 / 扣繳憑單) issued for money we paid you. If we ever paid you, the legal name and national ID number printed on those statements are kept with them: a withholding statement with no taxpayer on it is not a record, and next January's filing covers money paid this year. If we never paid you anything there is no such record to support, and your whole tax profile — legal name, ID number, address — is deleted with everything else. Your bank account number goes either way.
• Signed contracts and usage rights — the creator contract for each collaboration and the rights grant it contains, because the brand's licence to use content you already delivered depends on it. The posts you delivered stay recorded against that contract; they are public links to posts that remain yours to take down.
• Fraud and moderation records, so that deleting an account cannot clear a history of abuse.
• One line saying the account was deleted — when, and whether you did it or we did it at your request. It carries no email, name or handle: a record of what we deleted would keep it alive.

Your account row itself survives as an empty shell with every personal field cleared, because the records above point at it and a ledger with a dangling reference is not a ledger. It cannot be signed in to, and it is not an account any more.

If you work for a brand, the organisation itself, its campaigns and its billing records belong to the company rather than to you, and they survive. Your own contact details come off it.

We keep all of this for at least five years after the tax year it belongs to. It is kept for that purpose only: once your account is deleted it is no longer linked to a profile anyone can browse, and it is not used to contact you or to build a picture of you.

Published posts on Instagram, TikTok, YouTube, Facebook or Threads are on those platforms, not ours. Deleting your Posty account does not take them down — you control that on the platform.

On the phone apps

The iOS and Android apps do not carry the button yet; it is being built. Until then, sign in on the web and use the page above — it is the same account and the same deletion. We would rather describe the route that exists than the one we intend to build.

What we collect in the first place, and how long each kind of record is kept, is in the privacy policy.